FAQs

We’ve put together answers to the most common questions our customers ask about BioDermae™.

ORDERS & SHIPPING

How long does it take to process and ship my order?

Orders are typically inspected and processed within 24–72 hours after payment is received.

Once shipped, delivery usually takes 7–12 business days, depending on your location and local courier services.

How can I track my order?

Once your order has shipped, you’ll receive an email with a tracking number so you can follow your package.

If you haven’t received tracking information within 5 days of placing your order, please contact us at info@biodermae.com.

My tracking says “delivered,” but I haven’t received my package. What should I do?

Sometimes carriers mark packages as delivered slightly early or leave them in a safe location.

Please check your mailbox, building entrance, around your property, and with neighbours or household members.

If you still can’t locate your package after 48 hours, contact us and we’ll help investigate.

I entered the wrong shipping address. What should I do?

Contact us as soon as possible with the correct shipping information.

If your order hasn’t been processed or shipped yet, we’ll do our best to update it.

If it has already been dispatched, changes may no longer be possible and you may need to contact the carrier directly.

Why does my tracking say “No information available at this time”?

Some carriers may take 2–5 business days to update tracking information after a shipment has been created.

If more than 5 business days have passed without an update, please contact our customer support team.

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RETURNS & REFUNDS

What is your money-back guarantee?

Every eligible BioDermae™ order is backed by our 99-Day Money-Back Guarantee.

Try BioDermae™ as part of your skincare routine and give your skin time to experience the formula. If it isn’t right for you, contact us within 99 days of delivery and our team will guide you through the return process in accordance with our Refund & Return Policy.

Do I have to pay for return shipping?

Return shipping costs are generally the customer’s responsibility when the return is based on dissatisfaction or a change of mind.

If your product arrives damaged, defective, or you receive the wrong item, please contact us so we can provide the appropriate solution.

What if my BioDermae™ arrives damaged, leaking, or defective?

Please contact us as soon as possible at info@biodermae.com.

If possible, include clear photos of:

• The product
• The packaging
• The shipping label
• The damage or defect

Our team will review the issue and help arrange a replacement, refund, or another appropriate solution.

Can I return an opened product?

Yes. BioDermae™ may be returned under the terms of our 99-Day Money-Back Guarantee, even if you have reasonably tried the product.

Please refer to our Refund & Return Policy for complete eligibility requirements and return conditions.

What happens after I return my product?

Once an eligible return has been received and reviewed, we’ll notify you regarding the status of your refund.

Approved refunds are generally processed within 5 business days. Additional processing time may be required by your bank or payment provider before the funds appear in your account.

Refunds are normally issued to the original payment method.

Can I change or cancel my order after placing it?

We process orders quickly so they can be shipped as soon as possible.

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Once an order has entered fulfillment or has been shipped, we can no longer guarantee that changes or cancellations will be possible.

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PRODUCT USE & SKINCARE

How do I use BioDermae™?

Apply BioDermae™ to clean, dry skin as part of your morning and evening skincare routine.

Using the cosmetic syringe, apply:

• 0.5 mL in the morning
• 1 mL in the evening

Gently massage the serum into the skin using circular motions until fully absorbed.

When should I apply BioDermae™ in my skincare routine?

Apply BioDermae™ after cleansing and before your moisturizer.

Allow the serum to absorb before applying your next skincare product.

It can also be used before makeup.

How often should I use BioDermae™?

BioDermae™ is designed for consistent daily use.

For best integration into your routine, use it morning and evening according to the recommended application instructions.

When can I expect to notice results?

Results vary depending on your skin, age, routine, and the areas being treated.

With consistent use, some customers may begin to notice smoother and firmer-looking skin within the first few weeks, while more noticeable cosmetic changes may develop over several weeks of regular use.

Is BioDermae™ suitable for sensitive or mature skin?

BioDermae™ is designed with sensitive and mature skin in mind.

Its lightweight formula is intended for daily cosmetic use and is designed to absorb without leaving a heavy or sticky residue.

If you have a diagnosed skin condition, known allergies, significant sensitivity, or are undergoing dermatological treatment, consult your healthcare professional before introducing a new skincare product.

Does BioDermae™ leave the skin sticky or greasy?

The formula is designed to feel lightweight and silky and to absorb comfortably into the skin without leaving a heavy, greasy finish.

Can I use BioDermae™ under makeup?

Yes.

Allow the serum to absorb fully before applying makeup. Its lightweight texture makes it suitable for use as part of your morning skincare routine.

Can I use BioDermae™ with my regular skincare products?

BioDermae™ is designed to fit easily into an existing skincare routine.

Apply it to clean skin before moisturizer. If you use strong exfoliating acids, prescription skincare, retinoids, or other potentially irritating treatments, introduce new products carefully and consult a skincare professional if needed.

Is BioDermae™ a filler or an injectable treatment?

No.

BioDermae™ is a topical cosmetic skincare serum. It is non-invasive and does not involve injections, fillers, or cosmetic procedures.

How should I store BioDermae™?

Keep BioDermae™ in a cool, dry place away from direct sunlight and excessive heat.

Keep the container securely closed when not in use and store it out of reach of children.

What should I do if I experience irritation?

Stop using the product if you experience unexpected or persistent irritation.

If symptoms continue or you have concerns about a skin reaction, consult an appropriate healthcare professional.

For product-related questions, you can also contact our customer support team at info@biodermae.com.