Refund & Return Policy

Last updated: March 25, 2026

This Refund and Return Policy applies to purchases made through the BioDermae™ store, operated by KAGLIA LLC.

It explains the conditions applicable to returns, refunds, replacements, and our 99-Day Money-Back Guarantee.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

1. 99-Day Money-Back Guarantee

At BioDermae™, we want you to have enough time to incorporate the product into your skincare routine and determine whether it is right for you.

For this reason, eligible BioDermae™ products are covered by our 99-Day Money-Back Guarantee, starting from the date your order is delivered.

You may use and test the product under normal conditions during this period.

If you are not satisfied with your purchase, you may contact us within 99 days of delivery to request a return and refund, subject to the conditions described in this policy.

2. Return Period

You have up to 99 days from the date of delivery to submit a return request under our Money-Back Guarantee.

Requests submitted after this period may not be eligible for a refund, except where otherwise required by applicable law.

3. Return Shipping Costs

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer when the return is based on a change of mind or dissatisfaction with the product.

BioDermae™ will cover reasonable return or replacement costs when:

• The product arrives defective
• The product arrives damaged
• You receive the wrong product
• An error attributable to BioDermae™ occurred with your order

Please contact us before returning any product so that our team can provide the appropriate instructions.

4. How to Request a Return

4.1 Contact Us

Before sending your product back, contact our customer support team at info@biodermae.com and provide:

• Your order number
• The reason for your return
• Any relevant photos or additional information, when applicable

4.2 Return Authorization

Once your request has been reviewed, our team will provide the applicable return instructions.

Please do not send a product back before receiving return instructions from BioDermae™.

Unauthorized returns may result in processing delays.

4.3 Returning the Product

Unless otherwise instructed, returned products should be:

• Reasonably clean
• Returned with the original container and packaging where reasonably possible
• Securely packaged to prevent damage during transit
• In a condition consistent with reasonable use under our 99-Day Money-Back Guarantee

Normal use necessary to evaluate BioDermae™ does not, by itself, make a product ineligible for our satisfaction guarantee.

5. Specific Situations

Product Tested Under the 99-Day Guarantee

You may reasonably use BioDermae™ as part of your skincare routine.

If you decide the product is not right for you, contact us within 99 days of delivery to submit your request.

Damaged or Defective Product

If your BioDermae™ product arrives damaged, defective, leaking, or otherwise unusable, please contact us as soon as reasonably possible.

Where possible, include clear photographs of:

• The product
• The packaging
• The shipping label
• The damage or defect

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Incorrect Product Received

If you receive a product different from the one you ordered, please contact us.

We will provide an appropriate solution at no additional cost to you.

Order Not Received

If your tracking information indicates a delivery problem or your order has not arrived within the expected timeframe, please contact us at info@biodermae.com.

We may open an investigation with the shipping carrier before issuing a replacement or refund, where appropriate.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the applicable return procedure will apply.

6. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 5 business days after approval or inspection, where applicable.

Once issued, the time required for the funds to appear in your account depends on your bank or payment provider and may take additional business days.

Unless otherwise agreed or required by law, refunds will be issued to the original payment method.

Any treatment of original shipping charges will depend on the reason for the return and applicable consumer protection laws.

7. Items That May Not Be Eligible

Subject to applicable consumer protection laws, we may refuse or reduce a refund where a product has been:

• Intentionally damaged
• Misused or used in a manner clearly inconsistent with its intended cosmetic purpose
• Altered or modified
• Returned without sufficient information to identify the original order
• Returned in a condition that indicates abuse of the return policy

Normal use of BioDermae™ necessary to evaluate the product under our 99-Day Money-Back Guarantee does not, by itself, make the product ineligible.

8. Return Address

Please do not send returns to the business address listed on our website unless specifically instructed to do so.

The appropriate return address will be provided by our customer support team after your return request has been reviewed.

Return locations may vary depending on the customer's location, product, and fulfillment center.

9. Return Shipping

When the customer is responsible for return shipping, we strongly recommend using a trackable shipping service and keeping proof of shipment until your refund has been completed.

Return shipping costs may vary depending on your location, carrier, package size, and destination.

BioDermae™ is not responsible for return shipments lost in transit when the customer arranges the return shipping, except where otherwise required by applicable law.

10. Consumer Rights

This policy is intended to complement, not replace, any mandatory consumer rights available to you under the laws applicable to your purchase.

Depending on your province, territory, or country of residence, you may have additional statutory rights relating to defective products, refunds, warranties, cancellations, or online purchases.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will apply.

11. Contact Us

For questions regarding a return, refund, replacement, or order, please contact:

Email: info@biodermae.com